QuickBooks is one of the most popular accounting software tools used by businesses worldwide. But like any software, it can sometimes run into errors that disrupt your workflow. One such error is QuickBooks Error PS036. This particular issue often occurs when trying to update QuickBooks or when the payroll service is not able to connect correctly.
In this blog, we will break down what causes QuickBooks Error PS036 and provide a simple, step-by-step guide to help you resolve it quickly.
What is QuickBooks Error PS036?
QuickBooks Error PS036 typically happens during payroll updates. It indicates that QuickBooks is unable to download or update payroll information due to a problem with the payroll service or your company file. The error message may look like this:
“Error PS036: QuickBooks is unable to verify the payroll subscription.”
This error prevents you from using payroll features, which can be frustrating, especially when you need to process employee paychecks or file taxes.
Common Causes of QuickBooks Error PS036
Before diving into solutions, it’s helpful to understand what might trigger this error. Some of the common causes of QuickBooks Error PS036 include:
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Issues with Payroll Subscription – If your payroll subscription has expired or is not properly activated, QuickBooks might throw this error.
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Firewall or Security Software Interference – Sometimes, security software or firewalls block QuickBooks from connecting to the payroll service, causing the error.
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Corrupted or Damaged QuickBooks Files – If your company file or QuickBooks installation is damaged or corrupted, it can lead to this issue.
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Incorrect System Date or Time – If the date and time settings on your computer are wrong, QuickBooks might not be able to verify your payroll subscription properly.
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Outdated QuickBooks Software – An outdated version of QuickBooks could cause compatibility issues with payroll updates.
How to Fix QuickBooks Error PS036
Now that we know the causes, let’s go through the steps to fix QuickBooks Error PS036.
Step 1: Verify Your Payroll Subscription
Ensure that your payroll subscription is active and valid. If the subscription has expired, renew it by logging into your QuickBooks account and checking your subscription status.
Step 2: Check Your Internet Connection
Ensure your internet connection is stable and not being blocked by any firewall or security software. A weak or intermittent connection can prevent QuickBooks from verifying the payroll subscription.
Step 3: Adjust Your System’s Date and Time
Incorrect date and time settings can cause problems when QuickBooks tries to connect with payroll servers. Make sure your computer’s system date and time are correct.
To adjust the time settings:
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Go to “Control Panel” (Windows) or “System Preferences” (Mac).
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Select “Date and Time.”
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Ensure the settings are correct, and synchronize the time with your time zone.
Step 4: Update QuickBooks to the Latest Version
Make sure you are using the most up-to-date version of QuickBooks. Outdated versions can cause compatibility issues, leading to various errors, including PS036.
To update QuickBooks:
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Open QuickBooks and go to the “Help” menu.
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Select “Update QuickBooks.”
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Click “Update Now,” and let QuickBooks download and install any available updates.
Step 5: Disable Security Software Temporarily
Temporarily disable any firewall or antivirus software running on your computer to see if they are blocking QuickBooks from accessing the payroll servers. If this resolves the issue, add QuickBooks to the exceptions list in your security software.
Note: Be sure to re-enable your security software after testing.
Step 6: Rebuild the Company File
Sometimes, corrupted company files can trigger errors like PS036. Rebuilding your company file can resolve file-related issues.
To rebuild your company file:
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Go to the “File” menu in QuickBooks.
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Select “Utilities” and then “Rebuild Data.”
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Follow the on-screen instructions to repair your company file.
Step 7: Reinstall QuickBooks
If none of the above steps work, you may need to uninstall and reinstall QuickBooks. This process can resolve software corruption issues that might be causing the error.
Before reinstalling, ensure you back up your company file to avoid losing important data.
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Conclusion
QuickBooks Error PS036 can disrupt your payroll processing, but it’s a fixable issue. By following the steps outlined in this blog, you should be able to troubleshoot and resolve the error in no time. If the problem persists after trying all the solutions, you may want to contact QuickBooks support for further assistance.
By keeping your QuickBooks updated and regularly checking your payroll subscription, you can avoid encountering this issue in the future.
