As companies evolve to a digital-first world with ongoing communication, they continue to adopt cloud telephony solutions to provide greater flexibility, scalability, and efficiency. However, as communication becomes online, so do concerns around data privacy and security.How secure are these systems?
What should businesses be looking for in a provider? Below we take a look at the data protection practices that drive Cloud Telephony Solutions and IPPBX solutions—and why security should be the first consideration.
What is Cloud Telephony & IPPBX?
Cloud telephony refers to a telecommunications technology that relocates or registers your business phone system to the cloud. Your previous or on-premise era phone systems could have had a PBX (Private Branch Exchange) or key system that would allow for internal phone calls and external phone calls used by employees within the organization.
The greatest difference is that cloud-based phone systems or telephony taking place over the internet eliminates the need for PBX or other on-site infrastructure.
IPPBX is another telecommunications structure that utilizes Internet-based protocols (IPPBX (Internet Protocol Private Branch Exchange)) to define and facilitate internal and external calls used by employees within the organization or company. This structure is easier to deploy and manage because instead of deploying the entire phone system on-site, you can schedule and provide access remotely or through cloud structure.
Where Does Data Security Come In?
When you move your communication to the cloud, call data, recordings, customer information, and business-critical conversations are stored and transmitted over the internet. This raises valid concerns about potential risks such as:
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Data breaches
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Call interception
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Unauthorized access
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DDoS attacks
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Privacy violations
How Cloud Telephony Solutions Ensure Security
Leading cloud telephony providers understand these risks and build multi-layered security into their platforms. Here’s how they protect your data:
1. End-to-End Encryption
Modern cloud telephony solutions provide end-to-end encryption for data at rest and in transit. Even if someone is able to intercept the data, it is secure from prying eyes, misuse, etc.
2. Secure APIs / Integrations
Most systems will integrate with CRMs, Helpdesks, etc. Secure APIs ensure that transfers happen through unique secured and verified channels. This means there’s no risk of any leaks or unauthorized access.
3. Access Controls / Role-Based Permissions
With an IPPBX Solution, multi-factor authentication (MFA), or role-based access control feature ensures that only authorized users can access call records, as well as administrative control.
4. Continuous Audits and Compliance
Licensors are subjected to audits by 3rd party organizations regularly and they also demonstrate compliance with leading standards that include: ISO, GDPR, PCI-DSS, etc. Customers can have confidence in their data management and storage protection.
5. Real-time Monitoring / Threat Detection
Cloud-based solutions can provide real-time alerting, as well as real-time analytics. Real-time reporting can notify businesses of suspicious activity allowing them to make a real-time action when anomalies arise.
Why Should Security Matter
When choosing a cloud telephony solution, more than price or feature comparison, remember the protection of your data and how the provider takes that seriously. A secure system not only protects sensitive customer data but also builds trust and ensures regulatory compliance, especially in industries like finance, healthcare, and education.
